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10 Feb 2026
AI
Customer Experience
Banking
Retail Banking & SME
Episode 41 - Hyper-Personalisation in Banking: AI, Innovation, and Trust
Bojan Obradović, Group Head of Innovation and Digital Partnerships at HSBC and CEO and Managing Partner at Quinlan & Associates
How will hyper-personalisation redefine banking? In this episode, Bojan Obradović, Group Head of Innovation and Digital Partnerships at HSBC, and Ben Quinlan, CEO and Managing Partner at Quinlan & Associates, join Salomon Wettstein to explore how AI, blockchain, and data are transforming customer experiences. From overcoming legacy systems to learning from e-commerce and streaming platforms, the discussion reveals the opportunities and challenges of building trust, driving innovation, and shaping the future of financial services.
Tune in for an engaging conversation filled with valuable perspectives and practical advice!
Our Experts In This Topic
OUR EXPERT
Salomon Wettstein
Managing Partner, CEO Synpulse8
Salomon leads Synpulse’s North Asia market and serves as Co-CEO of Synpulse8, driving growth strategies, business transformation, and digital innovation across APAC, Greater China, and global markets. As sponsor of PULSE8.ai, he champions agentic AI to accelerate digital transformation and deliver next-generation solutions.
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2-min read • 10 Feb 2026
AI
Customer Experience
Banking
Retail Banking & SME
Episode 41 - Hyper-Personalisation in Banking: AI, Innovation, and Trust
Bojan Obradović, Group Head of Innovation and Digital Partnerships at HSBC and CEO and Managing Partner at Quinlan & Associates
How will hyper-personalisation redefine banking? In this episode, Bojan Obradović, Group Head of Innovation and Digital Partnerships at HSBC, and Ben Quinlan, CEO and Managing Partner at Quinlan & Associates, join Salomon Wettstein to explore how AI, blockchain, and data are transforming customer experiences. From overcoming legacy systems to learning from e-commerce and streaming platforms, the discussion reveals the opportunities and challenges of building trust, driving innovation, and shaping the future of financial services.
Tune in for an engaging conversation filled with valuable perspectives and practical advice!
Our Experts In This Topic
OUR EXPERTSalomon Wettstein
Managing Partner, CEO Synpulse8
Salomon leads Synpulse’s North Asia market and serves as Co-CEO of Synpulse8, driving growth strategies, business transformation, and digital innovation across APAC, Greater China, and global markets. As sponsor of PULSE8.ai, he champions agentic AI to accelerate digital transformation and deliver next-generation solutions.